• Employment

Customer Service Advisor (Dearborn Location)

Applied Handling, Inc. is a leader in the distribution of loading dock equipment and industrial doors as well as installers of overhead doors, loading dock equipment and warehouse material handling equipment. We have a career opportunity for a full time Customer Service Advisor.

The Customer Service Advisor will review work orders to determine if jobs are complete, or if other action items are required. Customer Service Advisors support Operations and Sales Departments by ensuring quality of work and timely completion of jobs while containing costs and exceeding customer expectations. The Customer Service Advisor will be part of a 3 person team and will be cross trained within the Operations Department.

Job requirements include:

  • Responsible for reviewing the previous day’s work orders to verify that they have been done correctly and to make sure that paperwork is flowing correctly.
  • Gain authorization and order parts for time & material jobs and quote if required.
  • Communicate with customers about next step on uncompleted jobs.
  • Communicate with Sales Representatives the status of the jobs.
  • Track parts for delivery and notify technician supervisor of estimated lead times on parts on time & material jobs and quoted jobs.
  • Track new equipment/product on quoted jobs.
  • Responsible for ordering shop supplies & stock inventory parts.
  • Quoting smaller labor repairs to sales reps.
  • Shipping & receiving (checking in incoming shipments) and alerting the appropriate personnel that material has arrived. – Shared with other Operation’s Personnel.
  • Building maintenance (servicing generators, changing light bulbs – bringing in contractors for repairs at the office). Shared with other Operation’s Personnel.
  • Truck maintenance (maintaining accurate service logs on company vehicles and scheduling repairs).
  • Support / back up the technician supervisor (duties to include scheduling service repairs, installs, afterhours calls, reviewing and processing technician time tickets along with other various duties).
  • Quote labor on un-assigned accounts (third party quoting).

Customer Service Advisors require good technical aptitude and a strong willingness to learn.

We offer a competitive salary, bonuses, 401k, full benefits, overtime, paid holidays and vacation time

Email your resume to: recruiting@appliedhandling.com with Subject titled: Customer Service Advisor

Maintenance Technician (Dearborn Location)

Applied Handling, Inc. is a leader in the distribution of loading dock equipment and industrial doors as well as installers of overhead doors, loading dock equipment and warehouse material handling equipment. We have career opportunities for full time Maintenance Technicians.

Maintenance Technicians are responsible for installing, maintaining, repairing and upgrading a wide variety of warehouse equipment and industrial doors at customer facilities. Technicians work independently or in small teams, and work directly with customers and our sales force to ensure our customers have safe, efficient warehouse.

This position has the following requirements:

      • Prior experience in welding, electrical and/or hydraulic troubleshooting is preferred; however, we are willing to train the right candidate.
      • Must be a Team player and the ability to work independently with minimal supervision
      • Capable of operating hand, power and specialized tools
      • Excellent problem-solving  and customer service skills
      • Ability to work outdoors, at heights, and lift up to 75 pounds
      • Ability to learn a wide variety of equipment and skills quickly
      • High school diploma or GED
      • Advanced technical or college training preferred

Our Maintenance Technicians must have a “can do” attitude, take pride in doing quality work, and be very safety conscious.

We offer a competitive salary, bonuses, 401k, full benefits, overtime, paid holidays and vacation time

Bring your career to Applied Handling, email your resume to: recruiting@appliedhandling.com with Subject titled Maintenance Technician